Puerto Plata Liz Cleaning Services
Q: Do the housekeepers speak English?
A: The majority of our housekeepers can understand and speak English, although English is not necessarily their first language.
Q: Can I change a housekeeper?
A: Yes, you can request another person.
A: We require 1 business days notice and that you call us during regular business hours. A last minute cancellation is subject to the 50% of total fee of service.
Q: Who is responsible for loss, breakage, or damage?
A: We are responsible if this loss, breakage, or damage occurred during the cleaning up to the total amount you paid for the service,
Q: How do I pay for the service?
A: You can pay in Dominican Republic Pesos or US$. Cash, transfer (MoneyGram, WesterUnion) or by credit card. We accept Visa and MasterCard in $US only.
Q: If I decide to employ your service, am I committed to continue service, or am I required to sign a contract or agreement?
A: No contract or continued obligation is required. You can use our service once, as needed, or on a regular basis such as weekly, bi-weekly and monthly. Clients who use our services on a weekly or bi-weekly basis are assigned a regular housekeeper and each service is scheduled on the same day of the week.
Q: What if I don’t need my whole house cleaned?
A: We try our best to customize our service to fit your particular needs. We can do as much or as little as you require.
Q: What if I am not happy with the service I receive?
A: Client satisfaction is of vital importance to us. At each service we leave a comment card for our clients to respond to the service they are receiving. We rely very heavily on our clients for feedback, and if there ever is any dissatisfaction, we do everything we can to rectify the situation immediately.
Q: Do I have to be home?
A: No. In fact, most of our clients are not home and make prior arrangements for entry. Some of our clients are home while we clean, which is perfectly fine. Our housekeepers are trained to work in various situations.
Many of our clients have allergies and/or certain preferences to cleansers and prefer our housekeepers to use particular products in their homes. Our clients have also expressed concerns about having mops, brooms and vacuums that have been used to clean hundreds of other homes being brought into their home environment. So they prefer we use their own since many have these things already in their home. The products generally required for the cleaning are: furniture polish, bathroom cleansers, glass cleaner, all-purpose cleanser, floor cleaner, paper towels, cotton string mop, broom, and vacuum. Your housekeeper will leave a note on your comment card if you are in need of supplies for the next visit.
Is there a special item not currently included in any of our packages that you need cleaned? Don’t hesitate to let us know about your particular needs. We care about the feedback and perspective of our clients, and we love to hear from you.
- Star Hill & The Palms
- Residencial Praderas de Marapica
- Urbanizacion Torre Alta
- Barrio Las Yaguitas
- Ensanche Luperon
- Villa Belen
Monday - Saturday
8am - 6pm